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Are your patients feeling low, stressed or anxious?

BounceBack® is a free, evidence-based Cognitive Behaviour Therapy (CBT) program designed to assist primary care practitioners in providing support to adults and youth 15+ who need help managing low mood, mild to moderate depression, anxiety and stress.

It’s free, there is no wait period, and no travel is required.

Help your patients choose what delivery method is best for them.

Bounceback Coaching

BounceBack® Coaching

A trained Bounce Back® coach will help participants learn skills to improve their mental health through 4-6 telephone or video conference sessions. Coaching is available in English, French, Mandarin, Cantonese or Punjabi.
Bounceback Online

BounceBack® Online

For patients who prefer self-directed, independent learning, Bounce Back® Online may be a better fit. Participants can self-enroll in Bounce Back® online by visiting
Bounceback Video

BounceBack® Today Video

This video series provides tips on managing mood, getting better sleep, building confidence, increasing activity, problem solving and healthy living. It’s available in English, Arabic, Cantonese, Farsi, French, Mandarin and Punjabi.

Getting Your Patients Started

BounceBack® Coaching:

The referral process is just 4 easy steps:

  1. Complete a PHQ-9 to ensure depressive symptoms are in the mild to moderate range
  2. Complete the referral form.
  3. Fax the completed form to your local BounceBack® branch (# provided on referral form)
  4. Provide patient with BounceBack® resources (brochure, video access card)

BounceBack® Online

Direct patients to to register for the online program.

BounceBack® Video

Provide the patient with a hardcopy of the DVD or a video link card that has the log-in information (you can order materials from us). You can also direct patients to to register for the online video.

Contact us for more information, resources or to order materials.

A Glance at the Materials

The workbooks are adaptable and flexible in order to meet your patient’s needs. Adults can choose from over 20 workbook titles in either a long-form or short-form versions. Our youth program includes 9 workbooks that use youth-friendly scenarios and graphics.

What are Your Colleagues Saying about BounceBack®?


“Without BounceBack® there is a huge gap for patients with mental health issues – [BounceBack] meets a critical piece of that gap.”
Primary Care Physician
“Easily and quickly accessible; for a busy family practitioner having someone who can work with CBT is great.”
Primary Care Physician
“You have done such a great job for so many of my patients. It’s a delight to hear all the great reviews and appreciation from patients. Thanks!”
Kamloops Psychiatrist
“I’m so pleased to see this is now available for youth. It’s been a great resource for my patients so far and I’m excited to be able to offer it to some of my youth patients now.”
Pitt Meadows Physician
“As a GP we frequently see patients who present symptoms of anxiety and depression. It has made a great difference to my practice to be able to refer these patients to BounceBack® for some cognitive training rather than reaching for my prescription pad.”
Duncan Physician

Community Patient Conferencing Fee

Family physicians who consult with a Bounce Back® Coach as part of collaborative care planning for a patient with complex needs may bill the Community Patient Conferencing fee (Fee Code 14016).

Program Effectiveness:

BounceBack® has shown to help reduce symptoms of depression and anxiety by half, and over 90% of participants say they would recommend it to a friend or family member. Numerous research studies have found BounceBack® to be clinically effective.

Read more about the clinical effectiveness of the BounceBack® BC program in the BC Medical Journal (Vol. 61, No, 1, Jan Feb 2019) here. BounceBack® was also awarded the Doctors of BC award in 2014.

Secondary School Counsellors, Psychologists and Social Workers

Are you a school counsellor who works with grades 10, 11, or 12 in British Columbia? Contact us to find out how you can make BounceBack® easily accessible to your student body.

What is the key difference between the mental health coaching that BounceBack® provides and counselling services?

The main objective of the BounceBack® telephone coaching sessions is to help clients get the most out of the program by providing them with educational and motivational support. Individual coaching sessions are shorter (usually 15-20 minutes), compared to hour-long counselling sessions. This shorter timeframe does not give coaches enough time to get into the details of the clients’ experiences. Rather, coaches guide clients in working through the program materials, checking in with them, answering their questions, and helping them to problem-solve if they have trouble applying what they’re learning. This single flow of communication is also different from the open conversation typical of therapy sessions.

How do you ensure the quality of telephone coaching?

All coaches complete an intensive training program to deliver CBT. BounceBack® coaches are trained and overseen by registered clinical psychologists, who provide clinical support as well as reinforce their CBT knowledge and skill development once formal training is complete.

How do you assess and manage risk of clients harming themselves or others?

Every telephone coaching session begins with a mood rating and a routine risk assessment by the coach. BounceBack® coaches are required to contact clinical psychologists at any time an issue arises that would put the clients at risk of harming themselves or others. As the primary care provider, you remain in control of your clients’ care. Family doctors and nurse practitioners who refer clients to the BounceBack® program will be notified if their clients are identified as at risk during any of the routine assessments. They will also receive progress reports detailing the work completed, the workbooks used, and the final client outcomes.

What does BounceBack® Coaching entail?

The BounceBack® program usually involves three to six telephone sessions with a coach. The first session lasts about 45 minutes and includes a client assessment to ensure program eligibility. After the first call, the client is sent a package of materials, which includes a program information sheet and introductory workbooks. Subsequent calls are 15-20 minutes in length, with the coach providing the client with additional workbooks that best support the client’s current needs. The program takes anywhere from three to six months to complete.

Are clients eligible for BounceBack® if they are on anti-depressant medication or participating in other mental health support programs?

Yes. The use of mental health medications or involvement in other mental health support programs does not preclude clients from participating in BounceBack®. You decide if BounceBack® is a useful addition to, or replacement for, other treatments or services you’re offering your clients.