BounceBack® is a free skill-building program designed to help adults and youth 15+ manage low mood, mild to moderate depression, anxiety, stress or worry.
It’s free, there is no wait period, and no travel is required.
Help choose what delivery method works best:
Who can refer to BounceBack® Coaching?
BounceBack® works in partnership with service providers to ensure that participants are supported by a trained professional. Service providers can make two types of referrals.
Holds responsibility for the individual during their participation in BounceBack®. We currently accept primary referrals from:
- Nurse Practitioners
- Secondary School Counsellors (except over summer break)
Secondary Referrals: pre-approval required
Submit a referral for a participant by providing the primary care provider (i.e. physician, nurse practitioner, psychiatrist) contact information. Individuals and organizations that could potentially become secondary referrers include:
- Mental Health & Addictions Services
- Public health nurse
- Home care nurse
- Social worker
- Case manager
Contact us to obtain secondary referrer pre-approval.
A Glance at the materials
The workbooks are adaptable and flexible in order to meet individual needs. Adults can choose from over 20 workbook titles in either a long-form or short-form versions. Our youth program includes 9 workbooks that use youth-friendly scenarios and graphics.
Contact us for more information, resources or to order materials.
What others thought about BounceBack®
Who is eligible for BounceBack® Coaching?
In order to start with the BounceBack® Coaching program, individuals must meet the following criteria:
- BC resident age 15+
- PHQ-9 score is 21 or lower
- Not at risk of harming self or others
- Can concentrate on materials (i.e. ability to engage, not significantly misusing drugs or alcohol)
- Has not had manic episode or psychosis in last 6 months
- Does not have personality disorder (19+)
- Has not self-harmed more than 3 times in the past month (adolescent participant)
BounceBack® has shown to help reduce symptoms of depression and anxiety by half, and over 90% of participants say they would recommend it to a friend or family member. Numerous research studies have found BounceBack® to be clinically effective.
Additional resources to get you started with BounceBack®
Frequently Asked Questions:
The main objective of the BounceBack® telephone coaching sessions is to help individuals get the most out of the program by providing them with educational and motivational support. Individual coaching sessions are shorter (usually 15-20 minutes), compared to hour-long counselling sessions. This shorter timeframe does not give coaches enough time to get into the details of the individuals’ experiences. Rather, coaches guide participants in working through the program materials, checking in with them, answering their questions, and helping them to problem-solve if they have trouble applying what they’re learning. This single flow of communication is also different from the open conversation typical of therapy sessions.
All coaches complete an intensive training program to deliver CBT. BounceBack® coaches are trained and overseen by registered clinical psychologists, who provide clinical support as well as reinforce their CBT knowledge and skill development once formal training is complete.
Every telephone coaching session begins with a mood rating and a routine risk assessment by the coach. BounceBack® coaches are required to contact clinical psychologists at any time an issue arises that would put the participant at risk of harming themselves or others.
As the primary care provider, you remain in control of the participants care. Family doctors and nurse practitioners who refer individuals to the BounceBack® program will be notified if risk is identified during any of the routine assessments. They will also receive progress reports detailing the work completed, the workbooks used, and the final outcomes.
The BounceBack® program usually involves three to six telephone sessions with a coach. The first session lasts about 45 minutes and includes an assessment to ensure program eligibility. After the first call, the participant is sent a package of materials, which includes a program information sheet and introductory workbooks. Subsequent calls are 15-20 minutes in length, with the coach providing additional workbooks that best support the individuals’ current needs. The program takes anywhere from three to six months to complete.
Yes. The use of mental health medications or involvement in other mental health support programs does not preclude individuals from participating in BounceBack®. You decide if BounceBack® is a useful addition to, or replacement for, other treatments or services you’re offering.
Yes. Family physicians who consult with a BounceBack® Coach as part of collaborative care planning for a patient with complex needs may bill the Community Patient Conferencing fee (Fee Code 14016).
BounceBack® coaches work in partnership with the participant’s primary referrer should a participant require care that is beyond the program’s reach. Coaches ensure that referrers are updated on the participants’ progress and notified if any level of risk is detected at any point during the sessions. Based on the level of risk that is detected, a primary referrer may be asked to follow-up with the participant. A coach will also notify the primary referrer if a participant in no longer interested in participating in BounceBack®, is no longer eligible for the program, or is unreachable. In such cases, we would ask that the primary referrer follow-up with the individual to explore alternative programs and resources that may be a better fit.
BounceBack® coaches will work with school counsellor referrers to create a Summer Transition Plan for any students that will continue to participate in the program over the summer. This will ensure that an alternative service provider takes over the responsibility and oversight of the participant. Coaches will work in partnership with students and counsellors to determine if the participant has an existing relationship with a primary care provider (i.e. physician, nurse practitioner, or psychiatrist). If not, we ask you to help identify another service provider within your region who can take on this responsibility.
All referrals made between March-June may require a summer transition plan, depending on how many sessions the student would like.
Check out the FAQ pages on the adult and youth website pages. You can also contact us for more information.